Orders, Payments & Cancellations
- Orders: Orders are processed upon payment confirmation and are subject to acceptance and availability.
- Payment: Payment for orders must be made in full at the time of purchase online.
- Cancellation: Orders may be cancelled before they are shipped, subjects to terms and conditions in the calleation policy.
- Privacy: Chungies respects customer privacy and handles personal information in accordance with its Privacy Policy.
Refund & Exchange Policies
- Returns are accepted within 30 days of the delivery date for unused, unopened items in their original packaging.
- Refunds are issued to the original payment methods within 7-10 business days after the returned items are received and inspected.
- Exchanges for damaged or incorrect items are accepted within 14 days of delivery.
Shipping Policies
- Orders are typically processed within 1-3 business days. Shipping times vary based on the destination and chosen shipping method.
- Shipping rates are calculated at checkout based on the destination, weight, and chosen shipping method.
- International shipping is available, and customers are responsible for any customs fees or import duties.